How do I order?
When you find an item you like, click on "Add to Cart". Be sure to note whole bean or ground. Like a real shopping cart, you can continue to add and remove items at will. When you are ready to make a purchase, click on "Check Out" from the top menu. This will transport you to a secure part of the web server.

Is my order secure?
Yes! As soon as you hit "Check Out", you will be transported to the secure part of our server. The secure server utilizes Secure Socket Layers (SSL) and is considered the industry standard. It encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

What is the shipping charge?
Shipping charges are calculated based on order amount and shipping method selected. Orders over $50.00 receive FREE shipping via UPS Ground.

Can I order by phone?
You can always order by phone! To talk to a live person, just call us at (414) 273-3747 - toll-free at (877) 273-3747 - Monday through Friday 9am to 5pm, CST. Charge to your Visa, Mastercard or Discover card.

Why haven't I received my order?
If seven business days go by and you have not received your order, please call us immediately at 414.273.3747 or toll-free at 877.273.3747, otherwise e-mail us at weborders@alterracoffee.com.

Alterra Product Guarantee
We guarantee your satisfaction 100%. If there is any problem or question regarding your shipment, please contact us immediately by phone at 877.273.3747 (Monday-Friday 8am-5pm, Central Time) or via e-mail at alterra@alterracoffee.com.