As part of our commitment to providing high-level service, Alterra Coffee Roasters has created this privacy statement for our on-line customers. The following addresses our information gathering and dissemination practices for this Web site.

Protecting the privacy of our customers is of the utmost importance. As such, we never will sell, share, or otherwise give out any mail or email addresses to other vendors or commercial entities. There may be opportunities, however, for us to assist our community partners – non-profit organizations with 501(c)3 status – with their outreach and communication efforts. If you’d like to receive information from such groups, you will have the option of signing up to receive e-mails when creating your personal profile on our Web site.

Security
We have implemented security measures on our Web site to protect against the loss, misuse and alteration of the information under our control. All orders placed on alterracoffee.com are secure because we use Secure Sockets Layer (SSL), the industry standard for commerce transactions. The SSL scrambles your credit card number during the transaction process, thereby preventing the data from being read as it’s communicated over the Internet.

IP Addresses
We use your IP address to assist in identifying problems with our server and to administer our Web site, as it helps identify you and your shopping cart. In addition, we may use your IP address to collect demographic information in order to improve our site and customer service.

Cookies
A standard practice on the Internet, Web sites collect “cookies” to verify a return visitor's identity or to better understand users’ navigation patterns. Although most Web browsers automatically accept cookies, you can change your settings to prevent or notify you whenever a Web site sends a cookie. Users have the ability to decide whether or not to accept the cookie by changing the settings on the Web browser.

Please note that a cookie does not reveal your identity, e-mail address, or any other personal information. Rather, we may use the information provided by the cookie to help us improve the site and our customer service. You will be able to access most of the features on the site even without accepting a cookie, though with limitations. If you disable the cookies you will be unable to view your on-line orders, store or update your user profile, or take advantage of promotional discounts.

Subscribing/Unsubscribing
This Web site gives users the opportunity to choose Alterra Coffee Roasters can use the information you provide to us. If you are receiving promotional e-mails from us and would like to be removed from our list, just click the link at the bottom of any e-mail to unsubscribe.

Contacting Alterra
You can contact us by mail at the following address:
Alterra Coffee Roasters
2211 N. Prospect Avenue
Milwaukee, WI 53202-6307

Also, you can call us toll-free at 877.273.3747 Monday through Friday between 8:30am and 5pm (Central Time).